A US service company undergoes a change of management. A respected program manager recently left the company. She would say she was always behind people’s back. Getting people’s commitment, and following-up on them, was a true hassle. The CEO appoints a transitional program manager. He also wants to seize this opportunity to take a fresh look at program management. Can we better run our programs? The company turns to management innovation.
Impact : programs are run faster, with higher buy-in from stakeholders, to the satisfaction of the CEO and the new Program Manager.